Contact Us
Got a question about one of the bitcoin sportsbooks we cover, spotted something that needs updating, or just want to flag your own experience with a crypto betting site? Here's how to reach Best Crypto Casino and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — which site you're asking about, what device or wallet you were using, and roughly when the issue happened — and we'll get back to you as soon as we're able to.
What we can help with
- Corrections or updates to information on a bitcoin sportsbook or betting site review
- Questions about how we researched and rated the crypto betting sites listed on this site
- Feedback on your own experience depositing, withdrawing, or wagering with crypto at a listed site
- General queries about crypto sports betting in the US — coin types, wagering markets, or how instant withdrawals work
- Suggestions for sites or features you'd like to see covered
What we can't help with
We're an independent research and comparison site, not a bookmaker. That means we can't access your betting account, process a deposit or withdrawal, verify your identity, or resolve a dispute with a sportsbook directly. For anything account-specific — a delayed payout, a locked wallet, a bonus that hasn't credited — you'll need to contact that operator's own support team, usually through live chat or a support email listed on their site.
If your question is about problem gambling or setting limits on your own play, our responsible gambling page is a better starting point than a direct enquiry to us.
Before you write in
A few things are worth checking first, since they cover most of the questions we get:
- Deposit and withdrawal speed varies by coin and by site — network congestion on Bitcoin can add delay, while assets like USDT on faster networks tend to clear quicker. This is set by the blockchain and the operator, not by us.
- Bonus terms, wagering requirements and cashback caps sit on the operator's own promotions page and change over time, so always confirm the current terms there before you deposit.
- US state availability differs by operator. Some crypto betting sites accept players nationwide as offshore platforms, others restrict certain states — check the site's own terms for where you're covered.
If none of that answers what you're after, our About Us page has more on how we put this site together, and our Terms and Conditions cover how the site itself operates.
Response times
We read every message that comes in. Simple factual questions and correction requests are usually the fastest to answer; broader feedback or suggestions may take a little longer since we review them in batches. We don't offer live chat or phone support — email is the only channel we monitor.